Products & Services > Special Servicing
Special Servicing Overview

Clayton performs Special Servicing on sub-prime and non-performing loans — maximizing financial returns for clients’ investments by improving loan performance, increasing cash flow and, when necessary, facilitating liquidation.  We specialize in transforming heavily delinquent, non-performing loans into cash-flowing assets.

With an agile business structure, we help clients adapt to changing market conditions and provide customizable solutions for their special servicing needs. Results are delivered through proprietary, state-of-the-art technology, extensive analytics and reporting, effective mitigation strategies and an experienced, well-trained staff. Members of the leadership team average 22 years of industry experience, asset managers average 9 years of loss mitigation experience and collectors average 8 years of experience. Our comprehensive suite of services includes:
  • Collections: working with borrowers to cash flow non-performing assets, and resolve delinquencies outside of the foreclosure and REO arena when possible
  • Loss Mitigation: customer based solutions (reinstatement, repayment plan or modification) and collateral based solutions (payoff, short sale, deed in lieu) collateral based solutions (payoff, short sale, deed in lieu)
  • REO Management: Pre-marketing, marketing and closing strategies to achieve the highest and best asset price and sales in a timely manner.

What This Means for Your Business

  • Rapid conversion of non-performing loans into performing assets
  • Improved cash flow
  • Experienced business partners who implement your defined process effectively
  • Customized strategy for timely liquidation, when necessary

Why Choose Clayton?

  • Standard & Poor’s Select Servicer rating brings higher bond prices for investors
  • Independent, boutique firm with a deep knowledge of financial services
  • Strong industry reputation for courteous and results-oriented service
  • Customized service delivery in accordance with client disposition goals
  • Systems-enabled workflow and data integration
  • Ability to leverage Clayton’s flexible workforce of experienced mortgage professionals
Clayton performs Special Servicing for both conforming and non-conforming mortgage loans across non-performing assets.  It evaluates the investment value of whole loans or of a security through its modeling tools, coupled with its expertise on default related variables including loss frequency/severity, foreclosure time frames, bankruptcy risk, REO time frames and real estate valuation methods.  Its technological solutions provide asset managers with the information and analytical capabilities needed to focus on meaningful communications with borrowers and clients.

Clayton’s default management system generates a NPV analysis of the optimal default resolution strategy and puts this strategy in place, in real time, while the asset manager has the attention and cooperation of the borrower.

At Clayton, our mission is to provide incomparable loss mitigation and asset disposition services.  Results and dispositions are delivered through state-of-the-art technology and an experienced, well-trained and mission-committed staff, resulting in maximum financial returns for our client’s investments by improving loan performance, increasing cash flow and when necessary, facilitating liquidation.

Special Servicer Rating from Standard & Poor's

Excerpt: “The ranking is based on the company's superior level of automation, industry-experienced management team, and developing internal control and risk management environment, along with strong process management, thorough policies and procedures, a satisfactory (and developing) training regimen, and successful execution of strategic business initiatives.”

Read the complete S&P evaluation